Service Integration and Management (SIAM) Adoption
In today’s complex service environment, tracking the performance of multiple suppliers is extremely difficult. Organisations are therefore increasingly implementing the service integration and management (SIAM) framework to reduce complexity, realise greater efficiencies and cost savings, and to ensure the performance of services meets users’ needs.
In this first ever independent market research report, we look at how senior and director-level IT professionals from large organisations are using technology to manage multiple suppliers.
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